EDITING & CANCELLING ORDERS

I NEED TO MAKE CHANGES TO MY ORDER; HOW DO I DO THIS?

For the time being, you are unable to make any edits once an order has been placed. If your order has not yet been fulfilled and shipped/prepared for shipping, then you will be able to cancel your existing order and create a new order with the desired changes. To do so, please follow the following steps:

  1. Login to into your Niu OrganiCo account HEREand navigate to “Orders” under the account icon at the top right of the screen
  2. Navigate to your order and select “Order Details”
  3. If your order can be canceled, a Cancel button will be available to stop the order
  4. Your order will be canceled and refunded (please allow anywhere from 1-5 business days for the refund to process)
  5. Place a new order

Please note that Niu OrganiCo Coffee shipping from our South American farms have longer lead times, so an order typically cannot be modified within six days of the delivery date.

We also suggest verifying the date you need your Coffee delivered is still available.

I ORDERED THE WRONG ROASTING HOW CAN I SWITCH ROASTING ?

To change a Roasting flavor, you will have to cancel your order and place a new one with the roasting you prefer. To cancel your order, log into your Niu OrganiCo’s account HERE and follow the below steps.

  1. Navigate to your order and select “Order Details”
  2. If your order can be canceled, a Cancel button will be available to stop the order
  3. Your order will be canceled and refunded (please allow anywhere from 1-5 business days for the refund to process)
  4. Place a new order

Please note that Niu OrganiCo Coffee shipping from our South American farms have longer lead times, so an order typically cannot be modified within six days of the delivery date.

We also suggest verifying the date you need your Coffee delivered is still available.

HOW DO I CANCEL MY ORDER?

To cancel your order, please follow the following steps:

  1. Login to your Bouqs.com account HEREand navigate to “Orders” under the account icon at the top right of the screen
  2. Navigate to your order and select “Order Details”
  3. If your order can be canceled, a Cancel button will be available to stop the order
  4. Your order will be canceled and refunded (please allow anywhere from 2-5 business days for the refund to process back to your original form of payment

Please note that Niu OrganiCo Coffee shipping from our South American farms have longer lead times, so an order typically cannot be modified within six days of the delivery date.